Website Terms of Use

These Terms (the “Terms”) govern your (“You” / “Your”) use of the Remedi Wellness and Spa Ltd.’s (“We”/”Us”/“Our”) website located at the domain name remediwellness.com (the “Website”). By accessing and using the Website, You agree to be bound by the Terms set out in this legal notice. If You do not wish to be bound by these Terms, You may not access, display, use, download, or otherwise copy or distribute content obtained at the Website.

Your Consent

By using this Website or communicating with Us by electronic means, You consent and acknowledge that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to, the requirement that such communications should be in writing.

Updating of these Terms

We may change, modify, add to or remove from portions or the whole of these Terms. Changes to these Terms will become effective when the changes are posted to this Website. It is Your obligation to periodically review these Terms at the Website for changes or updates. Your continued use of this Website following the posting of changes or updates will be considered notice of Your acceptance to abide by and be bound by these Terms, including any changes or updates.

Products and Services for Personal Use

The products and services, and any samples thereof, available on the Website are for Your personal use only. You may not sell or resell any of the products, services or samples You receive from Us. If, in Our sole discretion, We believe that any order to be filled or products or services to be provided to You may result in the violation of these Terms, We reserve the right, with or without notice, to cancel or reduce the quantity thereof.

Payment

Payment may be made by Visa, Mastercard or American Express credit cards, Interac or by bank transfer into our bank account, the details of which will be provided at check-out. The payment system allows for review, corrections and withdrawal by You prior to placing a final order.

Delivery Policy

Subject to stock availability with suppliers and receipt of payment, requests will be processed within two (2) business days and handed over to a courier company for delivery. Delivery is free for orders in excess of $150 and a flat courier fee of $15 applies to orders below $150.

Delivery times vary. Outlying areas can expect delivery within 3-6 business days.

Defective Goods, Adverse Reactions, Returns and Refund Policy

If You have received a product from Us and found that the container (either plastic or glass) is defective or leaking, or if the pump or nozzle mechanism is defective, please contact our Customer Care Line at 604-918-9899 within five (5) days of purchase and we will gladly collect the product at Our own expense and provide You with a refund, replacement or store credit.

Some products (such as many anti-ageing creams) sold on the Website contain active ingredients. Many of these products can cause a transient or a mild irritation of the skin upon initial use thereof. We thus recommend using these products as directed by US. If You have developed a more severe reaction to any of these products supplied by Us, please contact us on our Customer Care Line at 604-918-9899.  Refunds or store credits on creams causing an adverse reaction will be judged on an individual basis.

Upon your order having left our premises (i.e. has been shipped) if You no longer want the product(s) You have ordered, you may return it to our physical address within 5 days at Your own expense. If the product is unopened and the original packaging is still intact, We will provide You with a store credit. No monetary refunds are provided in these circumstances.

Please send any products for return or exchange to:

Remedi Wellness and Spa Ltd.

Attention: Returns / Mo Samie

4472 Dawson St

Burnaby,  BC  Canada

V5C 0J9

Complaints and Disputes

Any complaints or disputed regarding the use of the Website or the standard and quality of the product or products bought by You through the e-commerce facility should be directed to:

Remedi Wellness and Spa Ltd.

Attention: Returns / Mo Samie

4472 Dawson St

Burnaby,  BC  Canada

V5C 0J9

or to info@remediwellness.com.

Your Obligations and Responsibilities

You agree to comply with these Terms and any special warnings or instructions for access or use posted on the Website. You agree to always act in accordance with the law andact  in good faith. You may not change or alter the Website or any Content or services that appear on the Website and You may not, in any way, impair the integrity or operation of the Website. Without limiting the generality of any other provision of these Terms, You are liable for any and all losses and damages caused to Us, our affiliates, subsidiaries, partners or licensors, by your negligent or wilful default of any of the obligations contained in these Terms.

Contact Details

In the event that you need to contact Us for purposes related to these Terms and Conditions, please use the following:

Telephone: 604-918-9899

Email: info@remediwellness.com